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A.    COMPLAINT LETTER Complaint letter is a letter to a company or supplier of goods and services as a result of services or goods we buy are not in accordance with what we expect or not good. the claims are made when consumers feel uncomfortable with some things, such as: 1.      Delay goods is a destination that is far from the promised producer. 2.     The amount of goods ordered is not in accordance with the number of items sent or received by consumers. 3.      The quality of goods is not in accordance with the expected consumer. 4.      There was damage to the goods when delivered. 5.      Service employees who are not in accordance with the customer wants. However, complaints or any form of claim will certainly not be easily accepted by the receiving party complaints. Need to be accompanied by some evidence that we are consumers who are experiencing disappointment because of some complaints. To formalize a claim letter to the letter of trade, as it is required, it also

INQUIRY LETTER AND ORDER LETTER Inquiry Letter An Inquiry Letter is a type of request letter or request for information about a product, service, job opening or other business information. This function is to display information sources such as newspapers, magazines or electronic media about current products / services with the information needed. At present it is an initial step from a company from various parties. In this letter, there are a number of things discussed by the service provider / product which is a question from the buyer in order to help the buyer to find out information about the product / service. These things include:   Name and type of product    Product specifications, namely; type, size, quality, capacity etc.;   Price of the unit.   Discounts;   How to pay from the buyer to the seller;   How to deliver products from seller to buyer, and   Convenience that may be obtained by the buyer, such as a warranty and others. Example of An Inquiry Let